GenClash is comprised of the following six interactive modules. Modules can be completed in 25-50 minutes depending on prior knowledge and level of engagement.
YourGeneration
Discover the events and conditions that have shaped you and your colleagues.
TimeMachine
Go back in time to see how the attitudes of different generations were formed and how those attitudes affect sales and customer service preferences.
ClashPoint
Follow the sales process and learn how to tailor each step for the different generations.
SalesPuzzle
Engage in real-life conversations with customers and decide the best way to meet their needs according to their generation.
CustomerSatisfaction
Read customer service stories and identify mistakes within the situation. Change the outcomes by tailoring your sales and customer service approach.
RolePlay
Act out a real conversation with a customer. Identify their generation and decide how to best approach them. Watch as your score goes up with each correct decision.
For information on pricing, course demonstrations and how GenClash can work in your organization, contact us.