Case Study

World's Largest Regional Theme Park Company

Communication differences are frequently cited as the most difficult aspect of managing a multi-generation workplace, particularly one in which four or five generations are coexisting.
What we did
  • Four-hour workshops, train-the-trainer sessions, and keynote presentations.
  • Delivered annually to managers across all major U.S. parks.
  • Program content has progressively developed following launch in 2017.
  • Using generational framework to streamline communication across generations, with emphasis on reaching Gen Z (over 60% of park employees).
  • Areas of focus include customer service and safety.